First response
A promising enquiry waits in a shared inbox while the customer keeps looking.
Every enquiry getsan accountable path.
Turn valuation, viewing and landlord enquiries into a visible next step, with a person in control.
Timebox14 days
Fixed fee£1,250
Initial scope1 workflow
Existing toolsUp to 3
The enquiry arrived.
The process did not.
Most property teams do not need another platform. They need the gaps between existing tools to stop depending on memory.
Followlane makes the handoffs visible before adding any automation.
Useful context
The form, email thread and CRM each hold a different version of the same lead.
Human ownership
Unusual cases stall because the decision and its owner are invisible.
One controlled route,
built around your team.
Automation handles repetition. Named people retain control of appointments, promises, pricing exceptions and anything else that needs judgement.
- 01Complete record
Capture
Bring the enquiry and its source into one traceable record.
- 02Useful context
Qualify
Ask only for the context needed to choose a sensible next action.
- 03Named owner
Route
Send the record to the right calendar, branch or person.
- 04Recorded decision
Approve
Keep appointments, promises and exceptions under human control.
Automation moves the work.
A person owns the decision.
We design the lane so the routine can move quickly without hiding responsibility.
- Routine action
- Move automatically when the rule is clear
- Material commitment
- Pause for a named person to approve
- Unexpected case
- Escalate with context and a visible owner
Fourteen days,
with a visible finish line.
The scope is deliberately narrow. Each phase has a decision, an owner and something your team can inspect.
- Day 1
Scope
Choose one leak, name its owner and agree what a useful outcome means.
- Days 2–5
Map
Trace the current handoffs, required context and human decisions.
- Days 6–11
Build
Connect up to three approved tools and test exceptions safely.
- Days 12–14
Review
Compare the lane with the baseline, document it and decide what follows.
Example handoverFictional
Seller valuation lane
A plain-English operating record, not a mysterious automation.
- Trigger
- Website valuation enquiry
- Required context
- Area, timeframe, contact consent
- Route
- Named branch valuation desk
- Human gate
- Appointment and message approval
- Exception
- Out-of-area lead reaches a person
Choose one leak.
Make it measurable.
Our 14-day founding pilot maps one enquiry workflow, builds the first production lane and gives your team a plain-English handover.
Designed forUK property businesses with repeatable enquiries and a person available to own exceptions.
Fit before pitch.
Founding pilot conversations are open. The first exchange is about one process, not a broad software sale.
What to expect
- 01
A focused fit check. We ask how the handoff works today and where it stalls.
- 02
An honest boundary. We explain what can be automated and what must remain with your team.
- 03
A written next step. If there is a fit, you receive a scope before any payment or production access.
Usually a fit: repeatable enquiries, existing tools, a named exception owner.
Not a fit: fully autonomous decisions, scraped outreach or unreviewed regulated advice.
Named operator
Followlane is operated by Beijing Yuanqi Technology Co., Ltd.A company established in China · ICO registration ZC229539
View legal identity